# Privacy policy > How Hotel Rudra Kripa, Udaipur handles the details you share through our enquiry form, phone, WhatsApp and email, and your rights under India’s DPDP Act. - Page: https://hotelrudrakripa.com/privacy-policy - Last updated: 2026-10-26 How we use the details you share with us – through this website’s enquiry form, by phone, on WhatsApp or by email – and the choices you have. ## Who we are This website belongs to Hotel Rudra Kripa, a hotel in Sukher, Udaipur, Rajasthan 313001, India (“we”, “us”). We decide how the personal data described here is used, which makes us its data fiduciary under India’s Digital Personal Data Protection Act, 2023. This policy covers the website and the enquiries you send us through it, by phone, on WhatsApp or by email. Questions about it, or about your data? Email [info@hotelrudrakripa.com](mailto:info@hotelrudrakripa.com), or call or WhatsApp [+91 96100 04244](tel:+919610004244). ## What we collect, and why We ask only for what we need to answer you and arrange your stay. - **The enquiry form:** your name, mobile number and email address; what you’re enquiring about (a stay, a wedding, or a meeting or event); your check-in and check-out dates; the room type and the number of rooms, adults and children; and any special requests you write. We use them to check availability, to reply to you and, if you book, to arrange your stay. - **Calls, WhatsApp messages and emails:** your phone number or email address and whatever you tell us, used in the same way. - **Every visit:** like any website, ours receives technical details from your browser – your IP address, the page asked for, and the type of browser and device – so that it can send you the page and keep the site secure. To keep out spam, the form also contains a field people never see and notes when it was opened; both are used only to recognise automated messages. The website takes no payments and asks for no ID documents: there is no online booking, and a booking is confirmed by our reservations team once payment is made. ## How your enquiry reaches us When you press **Send enquiry**, your details travel over an encrypted connection to the website’s server, which emails them to the hotel through Resend, an email delivery service, so that we can reply to you directly. The website keeps no copy of its own: your enquiry stays in our inbox, and Resend keeps a record of the email for a limited time under its own policy. If the form can’t send your enquiry, it offers to open WhatsApp or your email app with the same details filled in. Nothing is sent until you send it there. The **Send on WhatsApp** button beside the form works the same way. ## Cookies and analytics The website itself sets no cookies. On the live site (hotelrudrakripa.com) we use Google Analytics 4 to see how the website is used: which pages are viewed, roughly where visitors are (city and country), the type of device and browser, and when a call, WhatsApp, email or directions link is used or the enquiry form is sent – never what you write. Google Analytics sets its own cookies (their names begin with “_ga”) to recognise a returning browser. Google Analytics runs only on the live site, never on preview copies of it. To opt out, block cookies in your browser or install Google’s [opt-out browser add-on](https://tools.google.com/dlpage/gaoptout). ## Services that handle your data These companies process data for us, or when you choose to use their services: - **Vercel** hosts the website and receives the technical details every visit sends. - **Resend** delivers the enquiry form’s emails to our inbox, and **our email provider** stores the emails you send us. - **Google** provides Google Analytics on the live site. Its map loads only when you press **Show map** (Google then receives your IP address and may set cookies), and reviewers’ photos shown with our Google reviews load from Google. The **Directions** and **Read the reviews** links open Google Maps. - **WhatsApp** (Meta) carries your messages if you write to us there, and **Instagram** and **Facebook** (Meta) see your visit if you follow our links to them. Our films, photographs and fonts are served from this website itself, so watching a film involves no video platform. Some of these services process data outside India. We don’t sell personal data. ## How long we keep it We keep enquiries and messages as long as we need them to answer you, to arrange and look after your stay, and to keep the records the law asks of us, such as accounts. When they’re no longer needed we delete them – sooner if you ask and the law allows. ## Keeping it safe The website is served only over encrypted (HTTPS) connections, the form checks everything it receives, and enquiries go straight to the hotel’s own inbox. Your browser may also send the website a short technical report when a page tries to load something its security policy doesn’t expect; these reports name pages and files, not people. No system is perfectly secure: if a breach ever affected your data, we would tell you and the Data Protection Board of India, as the law requires. ## Your rights Under the Digital Personal Data Protection Act, 2023, you can: - **Ask what we hold:** a summary of your personal data, what we do with it and who we’ve shared it with. - **Correct, complete or update it.** - **Have it erased** once it’s no longer needed for your stay or kept by law. - **Withdraw your consent** where we rely on it, at any time and as easily as you gave it; this doesn’t undo what was done before. - **Nominate someone** to use these rights for you if you die or can no longer use them yourself. - **Raise a grievance** with us and receive an answer. To use any of them, email [info@hotelrudrakripa.com](mailto:info@hotelrudrakripa.com) or call or WhatsApp [+91 96100 04244](tel:+919610004244); we may ask you to confirm who you are. We’ll answer as soon as we can, within the time the law allows. If you aren’t satisfied with our answer, you can complain to the Data Protection Board of India. **Grievance contact:** the management of Hotel Rudra Kripa, Sukher, Udaipur, Rajasthan 313001, India · [info@hotelrudrakripa.com](mailto:info@hotelrudrakripa.com) · [+91 96100 04244](tel:+919610004244). ## Children The website is meant for adults planning a stay or an event. The enquiry form asks how many children are travelling, never their names or ages. If you’re under 18, please ask a parent or guardian to contact us for you. ## Changes to this policy When the website or the law changes, we’ll update this page and the date at the top. The version shown here is the one that applies. --- Hotel Rudra Kripa, Sukher, Udaipur, Rajasthan 313001, India · Phone and WhatsApp: [+91 96100 04244](tel:+919610004244) · Email: [info@hotelrudrakripa.com](mailto:info@hotelrudrakripa.com) · [Send an enquiry](https://hotelrudrakripa.com/contact#enquiry)